Access to the Museum

The museum building and grounds have been designed to be as accessible as possible.

The museum grounds are entered by car via a well-signed gated entrance off Museum Street with a hard surfaced roadway which is shared by both vehicles and pedestrians. There is a small visitor car park with one designated parking bay for disabled users. There is a pedestrian entrance on Church Street where bike racks are provided.

Inside the Museum, a hearing loop is provided which extends throughout the building. Some large print material and signage is available for partially sighted users. Numerous objects are on open display for handling and we have a number of interactive features including a touchscreen computer, archaeological sandpit and specimen microscope.

Assistance dogs are welcome in the Museum but other dogs are not permitted. We have a water bowl outside the museum entrance in a place suitable for tethering dogs while visiting.

Seating is provided in most galleries and the museum is fully accessible by lift to wheelchair users except for two mezzanine areas which can be accessed by stair lift with assistance from staff.

Small mobility scooters are able to access most of the ground floor display areas. The galleries are unsuitable for large mobility scooters but the Museum also has a wheelchair which is available for visitors on request.

Toilets are provided for visitors and include a separate unisex accessible toilet which also has baby changing facilities.

Benches and picnic tables are provided in the Museum’s grounds but they are not easily accessible by wheelchair due to the sloping nature of the terrain.

The Museum does not have a café but there are a number of cafes and food outlets nearby in the Town Centre, off the Market Place and King Street. Many of these establishments have designated public parking bays for disabled users.

If you have any other access queries, please do not hesitate to contact us.

Opening times

March – October November to February
Tuesdays to Saturdays 10am to 5pm Tuesdays to Saturdays 10am to 4.30pm
Sundays and Bank Holidays 2 to 5pm Sundays and Bank Holidays 2 to 4.30pm